M Social Hotel's Autonomous W3 Room Service Delivery Robot
M Social’s Room Service Delivery Robot At your service 24 x 7
Our Client
M Social Auckland, New Zealand is a contemporary hotel for the curious, the explorers and those who thrive on new experiences. Functionally chic, this contemporary hotel features 190 rooms and suites designed for all travellers, overlooking the vibrant Princes Wharf that is home to a stunning array of dining, entertainment and shopping experiences.
M Social prides itself as a lifestyle hotel that embraces technology and offers travellers a fresh, fun and distinctively unique experience.
Customer problem
Post-pandemic the hotel was experiencing staff shortages and they were looking for a solution that was unique, utilised technology and would allow their staff to have more time for the value-added tasks looking after their guests.
They were also looking for a solution that would enhance efficiency and productivity.
Solution
OCH as the NZ Keenon distributor, collaborated with M Social Hotel to introduce W3 Service Delivery robot to the hotel team.
H.A.R.I (pronounce Harry and named by the Hotel) an acronym for Hotel Automated Robotic Implement, was their newest addition to the hotel team. Hari is the first Room Service style robot introduced in New Zealand.
The hotel decided to have Hari working primarily with the front of house concierge team. Stationed by the front desk guest can get a glimpse of Hari waiting for his next task. Contactless delivery that Hari provides is of significant advantage, along with taking the pressure off the overnight team with room service deliveries of both food and amenities. Another benefit Hari provides is the consistent service level.
With two storage chambers that can simply be divided into 4 separate sections, Hari can fit a wide variety of items from food and drinks from the hotel’s restaurant Beast & Butterflies; to towels and amenities or just about anything the guest may require! It currently can run 4 errands in succession. Hari is interfaced with both the elevator and phone systems which allows him to take the elevator autonomously then alert the guest upon arrival to their room. He will then prompt the guest to open and retrieve their delivery and shuttle off to his next task or back to his station at the front desk for auto recharge.
Room Service Process Flow
Meet HARI at your service
Hari has helped fill a staff shortage gap and provided a great deal of help for what seemed to be simple tasks but can affect the front desk’s workflow, along with bringing smiles to the staff and intrigue to the guests.
