OCH Bespoke Value Proposition that showcases the value add holistically across any area of your business
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Inbound
Logistics
Operations
Outbound Logistics
Marketing And Sales
Services
Company Infrastructure
Human Resource Management
Technology
Procurement
What makes OCH the best at what we do, is our holistic approach to clients business, and solutions that can touch, and automate end-to-end processes. We have a solution that fits any activity within any business across all industries. These are the areas we can touch on.
On the diagram below, we would like to provide a visual representation of how our offerings span across all industries to provide a custom solution fit for your business.
OCH Value Proposition
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Inbound logistics is where purchased inputs such as raw materials are often taken care of. Because of this function, it is also in contact with external companies such as suppliers. The activities associated with inbound logistics are receiving, storing and disseminating inputs to the product. Examples: material handling, warehousing, inventory control, vehicle scheduling and returns to suppliers.
Operations can transform inputs into the intended result once the necessary materials have been internally gathered. The utilisation of factory conveyor belts often occurs during this stage. Operations-related tasks convert inputs into the final product form as a result. Examples include manufacturing, packaging, assembling, upkeep of machinery, testing, printing, and facility management.
The final product still needs to go to the customer after it is finished. The goods can either be transported immediately or needs to be held for a long, depending on how lean the organisation is. Outbound logistics involves gathering, storing, and physically distributing the product to customers. Storage of finished items, material handling, the use of delivery vehicles, order processing, and scheduling are a few examples.
Producing goods does not necessarily indicate that there are consumers ready and eager to buy them. Sales and marketing are then involved in this. To ensure that potential customers are aware of the product and are sincerely contemplating purchasing them, it is the responsibility of marketers and sales representatives. Therefore, the purpose of marketing and sales activities is to both provide a way for customers to buy the goods and to encourage them to do so. Examples include pricing, channel selection, channel relationships, sales force, advertising, and promotion. The marketing funnel is a useful tool for organising the complete marketing procedure.
After-sales support is just as crucial in the modern economy as marketing initiatives. Due to the ease with which complaints from dissatisfied consumers may be disseminated online, the effects on your business’ reputation could be severe. Therefore, it’s critical to have effective customer service procedures. Offering services to improve or preserve the value of the product after it has been sold and delivered is what this value chain’s associated activities entail. Examples include setup, maintenance, instruction, supplying parts, and product adjusting.
The activities that make up a company’s infrastructure include planning, general (strategic) management, finance, accounting, legal, government affairs, and quality management. Typically, infrastructure supports the entire value chain rather than specific activities. Numerous corporate infrastructure tasks are frequently listed as “overhead” charges in accounting. These actions could be one of the most potent sources of competitive advantage, so they shouldn’t be undervalued. After all, strategic management frequently serves as the foundation upon which all other business decisions are made. People on the work floor will find it more difficult to perform well if the wrong method is used.
Recruitment, employment (and firing), training, development, and remuneration of all types of staff are all included in human resource management (HRM) tasks. Through its function in defining the skills and motivation of employees as well as the cost of hiring and training them, HRM has an impact on the competitive advantage of any organisation. Some businesses, particularly in the technical and advisory service sectors, place such a high value on people that they have created an entire Talent Management division inside HRM specifically to find and develop the top university graduates.
Every value activity incorporates technology, whether it be knowledge, processes, or technology found in processing machinery. The majority of businesses employ a wide range of technology. Efforts to enhance the product and the process can be categorised as technology development activities. Examples include software used in accounting automation, product design research, and customer service operations. Typically, this is where departments of research and development fall under.
Purchasing inputs used in the firm’s value chain is the function of procurement, not the inputs themselves. Every value-creating activity, including support activities, requires purchased inputs. Raw materials, supplies, consumables, and assets including machinery, lab equipment, office equipment, and buildings are all examples of purchased inputs. Therefore, procurement is required to support not only inbound logistics but also other value chain activities.
Industries and Digital Transformation Examples that OCH works across
Our value proposition offers digital transformation and automation opportunities across all activities in the company, to see industry specific automation opportunities, have a look at the industries section below
- Invoice Process Automation
- Invoice Data Capture
- Invoice updating in ERP
- Order Booking Automation
- Book Closures
- Invoice Creation
- Invoice Processing
- Bank Reconciliation Process
- Credit Assessment Report
- Sales Order Booking
- Maintenance Automation
- Lead gathering Process
- Drawback Fund Transfer
- Process Data Consolidation
- Sales Order Booking
- Maintenance Automation
- Lead gathering Process
- Service Request Fulfillment
- Logistics Tracking
- ERP Reporting
- Central Database Updating
- Compliance Reporting
- Supply Chain Supervision
- Order Processing
- Import – Export Process
- Good Inventory
- Drawback Fund Transfer
- Process Data Consolidation
- Back-Office Administration
- Program Management
- Supplier Onboarding
- Bill of Material
- Raw Material Inventory
- Tax Reconciliation
- Compliance & Discrepancy Report
- Business Travel Planning
- Emergency call center dispatch
- New Inquiry, Transfer Requests & Contract Termination
- Data Gathering & Posting
- Financial Reporting
- Transaction Posting
- Inventory Auditing
- Procurement Process
- Freight Payment
- Fuel Updating
- Procure-to-Pay- Automation
- Price Comparison
- Secure proof of deliveries
- CRM and Sales Order Integration
- Real Time Demand monitoring and Inventory management
- Record Maintenance
- Lease Record management in oil & gas industries
- Supply chain demand planning
- Queries and Escalations
- Stakeholder collaboration
- Order Modification
- Delivery fulfillment
- Return or Replacement
- Store Planning
- Demand supply planning
- Customer support and Call Centre processes
- ERP Management
- Business and Sales Analytics
- Logistics and Supply chain management
- Invoice Processing
- Credit Reports
- EOD and Month-end Reports
- Inventory Management and Order Processing
- Customer Service Management
- Product Categorization
- New Product Introductions
- Back-office retail file report
- Returns processing
- HR Process management
- Loyalty Management
- Merchandising Inventory Updates
- E-commerce content creation
- E-commerce product categorization
- Supply chain management
- Payment Processing
- Price Catalogue Management
- Document Exchange
- Product Data Quality Check
- Store Planning
- Demand supply planning
- Customer support and Call Centre processes
- ERP Management
- Business and Sales Analytics
- Logistics and Supply chain management
- Invoice Processing
- Credit Reports
- EOD and Month-end Reports
- Inventory Management and Order Processing
- Customer Service Management
- Product Categorization
- New Product Introductions
- Back-office retail file report
- Returns processing
- HR Process management
- Loyalty Management
- Merchandising Inventory Updates
- E-commerce content creation
- E-commerce product categorization
- Supply chain management
- Payment Processing
- Price Catalogue Management
- Document Exchange
- Product Data Quality Check
- Email to Ticket Automation
- Incident-Switch port Down / Flapping
- Pending Tickets Follow up with customer
- Quality check for customer tickets
- Staff daily activity report
- System health check
- Audit reporting
- Accounts payable
- Order Capture Process
- Client Satisfaction Surveys
- Performing Diagnostic checks
- Monitor network usage through aggregation of data
- Processing daily customers correspondence
- Network Management
- First call resolution
- Information Back up from client’s IP Telephony system
- Bulk contract migration
- Supplier payments processing
- Network Downtime Resolution
- SIM Swapping
- Customer Number Porting
- Surveys & Census (Data capture & Analysis)
- Online Feedback Data Gathering
- Statutory Process Automation
- Registry Office Automation
- Content Migration
- Property Registration – Application Processing
- Property Registration – Processing of Reminder Letters
- Property Registration – Application Verification
- Financial Assistance Application
- Order Management for Personal Protective Equipment (PPE)
- Tracking Covid-19 cases within Military / Prison/ Military / Prison/ Another departments
- Financial Aid Application
- Reporting and Compliance for Government Programs
- Updating Grant Management Systems
- Issuing permits to essential services employees
- Financial relief program
- Remote Data Integration process
- Surveys & Census (Data capture & Analysis)
- Online Feedback Data Gathering
- Statutory Process Automation
- Registry Office Automation
- Content Migration
- Property Registration – Application Processing
- Property Registration – Processing of Reminder Letters
- Property Registration – Application Verification
- Financial Assistance Application
- Order Management for Personal Protective Equipment (PPE)
- Tracking Covid-19 cases within Military / Prison/ Military / Prison/ Another departments
- Financial Aid Application
- Reporting and Compliance for Government Programs
- Updating Grant Management Systems
- Issuing permits to essential services employees
- Financial relief program
- Remote Data Integration process
- Reconciliation Process
- Rent Payment Reminders
- Invoice Write-off Process
- Update Vacant Properties
- Remove Sold/ Rented Properties
- Inventory Market Data update
- Manage Vendors
- Updating of Failed Records
- Onboard New Suppliers
- Onboard New Properties
- Course Registration, Shortlisting & Enrollment
- Attendance Management
- Meeting Scheduling and Timetable updates
- Report Card Processing
- Managing Student Grading
- Transcript Updating for Student s
- Email sorting and Reconciliation
- Supplier Fuel Bills Upload
- Fuel Statement
- Billing Process
- PO Linking to Invoice
- Billing for leased vehicles
- Transaction Posting
- Vehicle repair billing
- Accident repair bills
- Fuel consumption tracking
- Invoice Reporting
- Notice of Assignment
- Asset Capitalization
- Vehicle Administration
- Entry of New vehicles
- Online query of Vehicle
- Driver Pay
- Vehicle repair processing
- Upload vehicle enquiries
- Process Tracking
- Quotation & Invoicing
- Create Vehicle Orders
- Sales & Collectable Report
- Payroll Process
- Exception Handling
- Vehicle change notice
- Gross Vehicle weight
- Payment session
- License Forms
- Matching the tickets
- Duplicate Checking
- New Customer Setup
- Non-Voucher
- Payment Service
- Rating Process
- Audit Corrections
- Lumper Updating
- Call Centre
- Miscellaneous Accounts
- Credit Card Charges
- Overnight Reports
- National Account Reports
- Credit card billing
- Appointment scheduling
- Operations monitoring
- Scheduling and Tracking
- Delivery information updating
- Inventory & Order Tracking
- Proof of delivery
- Customer Service
- Finance, Accounting & Tax
- Confirmed booking
- Cargo received
- Cargo Shipped
- Delivery Scheduling
- Shipment Management
- No Claim Bonus (NCB) Management
- New Policy Issuance
- General Ledger Reconciliation
- Payment Reconciliation
- Manual Policy Issuance
- Invoice Creation
- Group Policy Issuance
- Reconciliation Process
- Insurance Receipt Updating
- Tax Compliance
- MDM Party ID Creation
- Installment Tracking
- Marine Declaration
- NTU Automation
- Endorsement Processing
- Premium Accounting
- Tariff Minus Rates Upload
- Accrual Process
- Discrepancy Resolver
- Contract & Claims Process
- Claims Processing
- Underwriting
- Member Data Upload
- Claims Data Processing
- Claims Adjudication
- Claims First Notice of Loss
- FMLA Leave management
- Claims Support
- Bulk Payments
- Bulk Recoveries
- Deceased Notification
- Premium Calculation
- Customer on-Boarding
- Credit card payment reconciliation
- Life Insurance claims validation
- Data Transcription
- Trade Deal Underwriting
- Document Chasing
- Third Party Look Up
- Disputed Claims
- Third Party Verification
- Contract Review
- Document Verification
- New Business Bulk Data Entry
- Data Collation for AML Checks
- Automate identity Document Processing
- Due Premium Chaser
- Regulatory Compliance Data collection
- Risk Score Calculation
- Account Settlement
- Expense Payment
- Medical Billing
- Data Ingestion
- Provider Application
- Medicaid for Newborns
- Claims Management
- Customer Satisfaction
- Discharge Instructions
- Appointment Scheduling
- Self check in Process
- Search and Retrieval
- Timecards Processing
- Remote Consultations
- Staff Onboarding
- Rapid Patient Registration
- Manage Testing Requests
- Claims Processing
- Record Audit Procedures
- Physician Credentialing
- Healthcare Workflow Management
- Enrollment and Patient Eligibility
- Emergency Department Billing Management
- Secondary claims management
- Treatment lifecycle management
- Managing Hotel Operations
- Chatbots for Updating Travelers
- Hotel Price comparison
- Crew Scheduling
- Customer Relationship management
- Billing and Settlements
- E-Voucher Refund
- Cancellation and Issue Resolution
- Self-Management of flight Disruptions
- Voucher Requests and Booking Extension
- Complaint Management
- Suspected COVID-19 Travelers
- Managing Hotel Operations
- Chatbots for Updating Travelers
- Hotel Price comparison
- Crew Scheduling
- Customer Relationship management
- Billing and Settlements
- E-Voucher Refund
- Cancellation and Issue Resolution
- Self-Management of flight Disruptions
- Voucher Requests and Booking Extension
- Complaint Management
- Suspected COVID-19 Travelers
- Device Activation
- Content Creation
- Content Discovery
- Metadata Updates
- Service Requests
- Customer Management
- Grouping Files and Emailing to customers
- Record Sorting & Management
- Hard-Copy Data Processing
- Content Verification
- Competitor Tracking
- Content Sorting
- Device Activation
- Content Creation
- Content Discovery
- Metadata Updates
- Service Requests
- Customer Management
- Grouping Files and Emailing to customers
- Record Sorting & Management
- Hard-Copy Data Processing
- Content Verification
- Competitor Tracking
- Content Sorting
- Inventory Funding
- Refund Processing
- EMI Registration
- Report Validation
- Statement Reconciliation
- Brokerage Processing
- Debit Card Issuance
- Dividend Processing
- Dividend Transfer Plan (DTP) Cancellation
- Email Bounce Tracking
- Online Mutual Fund Registration (Individuals and Non – Individuals)
- Online Transaction Processing
- Query, Request, Grievance (QRG) Resolution
- Redemption Processing
- SIP Registration Processing
- SMS Bounce Tracking
- STP Cancellation
- STP Registration
- Subscription Processing
- Switch Request Processing
- Loan Sanction Process
- Lead Management Portal
- Credit Finance Process
- Complaint Processing
- Client On-Boarding
- Customer Reporting to Regulators
- Order Management
- Trade Executions
- Trade Confirmations
- Settlements & Payments
- Regulatory Reporting
- Client Remediation
